Refund Policy

1. Introduction

At IndRummy, we strive to provide an enjoyable gaming experience for all players. This Refund Policy outlines the circumstances under which refunds may be granted for in-game purchases made within our Rummy game. By using our services, you agree to the terms outlined in this policy.

2. Scope of the Refund Policy

This Refund Policy applies to all purchases made within the IndRummy Rummy game, including but not limited to:

• In-game currency
• Game features
• Memberships or subscriptions
• Virtual goods and items

3. Refund Eligibility

3.1 General Conditions

Refunds may be considered under the following conditions:

• You have made a purchase accidentally and have not used the purchased item or service.
• You experience a technical issue that prevents you from accessing or using the purchased item or service, and the issue cannot be resolved within a reasonable timeframe.
• The purchase does not conform to the description provided at the time of purchase.

3.2 Non-Refundable Purchases

Certain purchases are non-refundable, including but not limited to:

• Used virtual goods or items that have been consumed within the game.
• Purchases made after the expiration of any trial periods or promotional offers.
• Purchases made during special promotions or sales unless explicitly stated otherwise.
• Any fees related to payments processing or transaction charges.

4. Requesting a Refund

4.1 Submission Process

To request a refund, please follow these steps:

• Contact Support: Reach out to our customer support team by emailing [email protected] or through our in-game support feature.
• Provide Information: Include the following details in your request:
  • Your account username or ID
  • The date of purchase
  • A detailed description of the purchase and the reason for the refund request
  • Any relevant transaction ID or receipt
• Response Time: We aim to respond to refund requests within 7-10 business days. Please be patient as we review your request.

4.2 Additional Documentation

In some cases, we may request additional documentation or information to process your refund request. This could include screenshots of the issue, proof of purchase, or any other relevant details.

5. Refund Processing

5.1 Approval of Refunds

Once we receive your refund request, our team will review the provided information. If approved, the refund will be processed based on the payment method used for the original transaction.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

• Credit/Debit Cards: Typically processed within 7-10 business days.
• Digital Wallets: May vary by provider; please check with your wallet service.
• Bank Transfers: Processing times may take longer; please check with your bank.

5.3 Partial Refunds

In cases where partial use of the purchased item or service has occurred, a partial refund may be granted at our discretion.

6. Policy Modifications

IndRummy reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website and notifying users through in-game announcements or email. Your continued use of the Rummy game after any changes signifies your acceptance of the revised policy.

7. Contact Us

For any questions or concerns regarding this Refund Policy or to initiate a refund request, please contact our customer support team:

Email: [email protected]

Thank you for playing IndRummy’s Rummy game! We appreciate your support and feedback, and we are committed to providing a quality gaming experience.

Contact us:

INDFIX TECH PRIVATE LIMITED
Email: [email protected]
WhatsApp: +91 7005744872